Comcast · Analytics
Self-service BI dashboards
Self-service Tableau dashboards that let Reliability teams track performance across Incident, Change, and Configuration workflows without filing reporting requests.
5–10
ad hoc reporting requests eliminated weekly
3
workflows covered: Incident, Change, Configuration
Adopted
by Reliability teams for self-service
01 · Challenge
What had to be solved
Reliability teams needed ongoing visibility into performance across Incident, Change, and Configuration workflows, but non-technical stakeholders depended on ad hoc reporting requests — creating a recurring bottleneck and delaying access to the numbers they needed.
02 · Approach
How the system worked
- 01Build self-service Tableau dashboards so stakeholders can explore performance independently, without engineering requests.
- 02Structure the dashboards around Incident, Change, and Configuration workflows so each team gets a view of its own domain.
- 03Ground the dashboards in governed reliability metrics so every visualization inherits shared definitions and lineage.
- 04Enable non-technical stakeholders to track Xfinity services performance directly, replacing recurring ad hoc report requests.
03 · Tools
Technology & controls
TableauSelf-service BIGoverned reliability metricsSQLStakeholder enablement
Next case study
Compliance reporting & validation