Comcast · Governance
Governed reliability metrics
A governed source of truth for outage and response metrics used by reliability teams across the organization.
15+
reliability teams supported
1
governed source of truth
End-to-end
metric lineage
01 · Challenge
What had to be solved
Reliability teams needed to make decisions from shared operational metrics, but terms such as outage duration and response time required consistent definitions, controlled access, and visible lineage to be trusted across workflows.
02 · Approach
How the system worked
- 01Establish clear, shared definitions for outage duration and response time.
- 02Apply role-based access so metric use follows established responsibilities.
- 03Capture audit activity to make changes and access reviewable.
- 04Document end-to-end lineage from source data to the metrics used by reliability teams.
03 · Tools
Technology & controls
SQLMetric governanceRole-based accessAudit loggingData lineage
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